Terms and Conditions

The client refers to any client engaged in services with Studio Florere.

The Contractor refers to Joanna Woodford of Studio Florere. 

Securing Services:

Please note, your date or proposed services are not secured until the Terms & Conditions are signed and the booking invoice is paid. Failure to pay the booking invoice within 7 days of receipt will result in automatic cancellation of the booking.

A non-refundable booking invoice will be sent to the client and is required to secure services. This invoice will be credited towards the total payment for the services agreed.

Payment of any invoice constitutes acceptance and compliance with the terms outlined in the agreement.

Client Cancellations:

Once you have received your Terms & Conditions and booking invoice, you have 7 days to sign them and pay, otherwise your date or proposed services are released and may be booked by someone else.

Client acknowledges that the contractor has reserved time exclusively to perform the Services. If for any reason the client cancels a shoot or agreed services, no refunds will be made.

Client Delays:

Timelines and costs are based on the availability of client meeting participation and approval. Delay in participation may result in the delay of the whole project, and the contractor will not bear accountability for any delays in the project as a result of client failure to meet approval, content supply or meeting deadlines.

Client acknowledges that the contractor has reserved time exclusively to perform the Services. Accordingly, in the event Client causes a delay in the Services (“Client Delay”), Client shall pay to contractor, in addition to fees and expenses already incurred through the date of such Client Delay, a Late Fee equal to the contractor’s hourly fee of £80 for idle time caused by the Client Delay. Client acknowledges that if contractor accepts other work because of a Client Delay, contractor may adjust time to complete the Services as necessary to accommodate such other work.

Late Fees:

Late fees will be imposed for delays caused by the client beyond the agreed timeline. Late fees will be calculated at 5% of the invoice amount, per week and will accrue until the project is completed or terminated.

Client will be notified of any late fees incurred and will be given 1 day to remedy the situation before penalties are enforced.

Changes & Revisions:

If the delivery of any deliverables is delayed as a result of the client, the contractor reserves the right to invoice in full for any works already completed but contingent on the delivery of the delayed deliverables. The issuing of these interim invoices may occur outside of the agreed payment schedule.

Should further deliverables or services be required, a change order will be issued to cover additional costs, as per the change of deliverables outlined in section 2 (project scope & deliverables) to the Client by the contractor.

Expectations:

Both the contractor and the client will communicate effectively and allocate time for collaboration throughout the project to ensure timelines can be met.

The contractor expects the client to promptly complete all necessary tasks as requested and acknowledges that they are not liable for any delays in revisions caused by the client.

The contractor commits to continuously researching and understanding the client's industry to provide valuable insights, creative suggestions, and support.

The client is expected to thoroughly express all thoughts and goals in the planning process of building their brand to enable the contractor to execute the client's vision effectively.

The contractor will strive to fully understand the client’s brand and vision. As a collaborative effort, the contractor encourages the client to share all relevant information pertinent to the purpose of the project.

The contractor requests the client to maintain full transparency and honesty in providing feedback and communicating circumstances to ensure mutual understanding and respect throughout their working relationship.

Communication

The client can email the contractor on hello@studioflorere.com OR alternatively chat on Whatsapp Business on 07399047837 or 07823880946. Messages will be returned at an appropriate time during work hours, usually 9-5pm Monday to Friday. 

Website Terms

The Contractor cannot be held responsible for any failure to improve search engine rankings or increase website visitor numbers.

The Contractor reserves the right to deem out-of-scope any requested changes to functionality that will require significant studio or development time.

The Contractor will not be responsible for any failure of third parties to deliver the website or application effectively.

All extensions, external and internal APIs, and time taken for code mining will be billed separately.

Confidential Information

During the term of contract, the Contractor may have access to confidential information about the Company and its business. The Contractor and the Client agree to provide each other with all the information, data and documents necessary for the proper planning and performance of the Services. The use of any such information, data and documents by both the Supplier and the Company is limited to the purpose of providing the Services under this Agreement only.

Changes and Revisions

The price stated at the beginning of this contract is based on the estimated time investment required to accomplish all tasks within the proposed scope. If the client wishes to alter the arrangement or introduce new elements to the project, the contractor will provide a separate estimate for such changes.

The contractor accepts revisions in the format of annotated PDFs or in list format via email. Written notes are preferred to ensure clarity and accuracy, and to minimise the risk of overlooking any details.

Clients are encouraged to consolidate all revision requests into a single PDF or email whenever possible to streamline the communication process.

Legal

The contractor cannot guarantee that the work will be completely error-free, and therefore cannot be held liable to the client or any third-party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages.

In the event that any provision of this contract is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the contract. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions of the contract.

Force Majure

The contractor shall not be liable for any delay or failure to perform any of its contractual obligations as a result of war, flood, storm, riot, fire, accident, civil commotion, acts of God, government action, failure of power supply, equipment failure, lock out, strike, default, or failure of subcontractor or suppliers or any other cause beyond its reasonable control and the contractor shall not be liable for any loss, damage or expense suffered by the Client or any third party arising directly or indirectly from any of such matters.

Copyright

Ownership and Credits:

The client will own the copyright for all materials created under this agreement. The contractor may showcase sample works from this project as portfolio pieces only with consent and approval from the client. In the case of multiple design concepts submitted, only one concept will be deemed as fulfilling the contract. All other artwork designs remain the property of the contractor unless otherwise agreed upon in writing.

Website Design:

As standard practice, the client is expected to credit Studio Florere and include a live link to the website, www.studioflorere.com, in the footer of their website.

Photography & Content Creation:

The client is expected to credit Studio Florere and include a live link to the website, www.studioflorere.com, in the footer of their website for any brand photography or content produced by Studio Florere.

Social Media:

The contractor does not require to be tagged in every piece of content created for the client on social media. However, the contractor requests to be tagged in ONE post or story. This can include behind-the-scenes footage or an edited clip provided to the client.

Recommendations are highly appreciated whenever possible.

Client File Storage

Client project files and all associated content will be archived upon project completion and stored on our cloud servers (Google Drive) and an external hard drive for a maximum of 1 year.

Clients are encouraged to keep their own copy of all deliverables, both cloud backups and hard copy.

Recovered files may only be used for the purpose they were originally intended and may not be modified, re-used, or re-distributed in any way or form.

Payment

A payment structure will be established based on the proposed scope of the project and timeline.

Invoices are expected to be settled within 7 days of receipt to secure services and agreed dates. Failure to make timely payments may impact the progress of the work, and a late fee of 2% will be applied for every week of delay.

The estimate provided to the client by the contractor is based on the potential scope outlined and does not include additional requirements. Any additional requirements will be assessed and quoted separately.

All costs listed in the proposal exclude VAT.

During the execution of items detailed within the proposal, additional enhancements may be identified to improve the final product or service. These enhancements will be scoped out and priced separately.

The contractor may incur additional costs on behalf of the client, such as stock imagery, add-on integrations, subscriptions, or commercial licences for fonts. These costs will be charged separately via individual invoices.

The contractor will not be obligated to make substantial advance payments or enter into significant financial commitments on behalf of the client. If requested to do so, the client will promptly reimburse the contractor for any such commitments.

Pass-through costs, including out-of-pocket and third-party expenses such as font licences and image usage rights, will be invoiced separately from the estimates.

Termination

This agreement may be terminated with 30 days written notice by either party. If for any reason work must be halted or stopped entirely, no refunds will be made but services can be delayed and continued at a later date.

Notice Periods:

Schedules or time estimates are subject to change upon notification in writing by either party. Unless otherwise stated, the amount of written notice to be given by either party shall be 30 days.

Right to Cancel Work:

The contractor reserves the right to cancel any work if the client repeatedly fails to adhere to the terms outlined within this agreement. Such failures may include, but are not limited to, non-payment, persistent delays in providing necessary materials or approvals, or any other actions that significantly impede the progress of the project.

In the event of cancellation due to client non-compliance, the contractor shall provide written notice to the client detailing the reasons for cancellation and any outstanding obligations, if applicable.

Cancellation of work by the contractor under these circumstances does not relieve the client of their financial responsibilities outlined in this agreement, including payment for services rendered up to the point of cancellation.

For any questions regarding these terms, please contact:

Joanna Woodford, Founder & Creative Director

hello@studioflorere.com